Job Description

  • To develop and implement call centre KPI’s to ensure service levels are continuously met.
  • To ensure Avaya system is regularly maintained fine tuned and IVR is updated when required in order to be in tune with business changes
  • To prepare, monitor & fine tune systems, scripts and reporting tools for outbound campaigns to ensure campaigns achieve optimum results
  • To work closely with Phone Care, Fono Service & Quality Assurance to achieve customer satisfaction by feeding back and resolving customer concerns

Job Details

Industry: ITES/BPO , Telecom
Function: Telecom/ISP
Roles: Customer Service Executive (Non-voice) , Customer Service Executive (Voice)
Skills: CRM Call Center Executive Call Center Representative Customer Care Executive BPO Executive Quality Management Customer Service Representative Inbound And Outbound
Education: High School or Equivalent Bachelor's Degree

Axiom Telecom is a telecom retailer in the Middle East. The company's operations merge wholesale, retail, value added services (games, ring-tones, data backup, etc.) and after-sales care of wireless communications devices.